Customer Service – Peptideo

Customer Service | Peptide Bioscience™

We utilize FedEx and USPS to ensure the fastest and most reliable delivery of your research compounds:

Carrier Options: We provide shipping via USPS Priority, FedEx 2-Day, FedEx Overnight, and FedEx Saturday Delivery.
Processing Time: Orders placed, paid, and processed before 12:00 PM PST typically ship out the same business day.
Late Orders: Orders processed after 12:00 PM PST, or on weekends and holidays, will be dispatched the following business day.
Monitoring: All shipments are monitored to ensure they reach their final destination in optimal condition.

Your security is our highest priority. We utilize professional-grade digital infrastructure to protect your data:

Encryption: Every transaction is protected by 256-Bit SSL (Secure Socket Layer) encryption technology on our secure server.
Confidentiality: We strictly adhere to privacy laws. Your personal and order information is kept strictly confidential and will never be released to third parties.
Data Use: We will not use your information for any purpose other than fulfilling your specific orders.

Due to strict regulations regarding the sale of research products:

Returns: All sales are final. Returns are strictly prohibited to maintain the integrity of our chemical supplies.
Incorrect Orders: If your order is shipped incorrectly or the items received do not match your order, please contact us immediately at support@peptidebioscience.com. We will issue a full replacement of your original order.

24/7 Availability: You may place orders through our secure website 24 hours a day, 7 days a week.
Payment Methods: We accept all major credit cards.
Wholesale & Bulk: We offer competitive individual pricing and wholesale bulk pricing. Please contact us via email for large-scale requirements.

To ensure the security of every transaction and maintain accurate research records, all clients are required to create an account:

Mandatory Registration: All orders must be placed through a registered account. Guest checkout is not available.
Account Benefits: Registration allows you to track order status in real-time, manage account information, and access your full order history for faster future acquisitions.

At Peptide Bioscience™, we are committed to providing outstanding quality and professional service.

Support: If you have any questions or issues regarding our service, please contact us at support@peptidebioscience.com.
Responsiveness: We value our researchers and respond to ALL inquiries.

Contact Information: 📧 Email: support@peptidebioscience.com 🕒 Hours: Monday – Friday | 8 AM – 5 PM (PST)